Privacy Policy

This privacy policy (“Policy”) applies to HybridK8s Pvt Ltd along with its affiliates Keploy Inc herein called as Keploy and was last updated February 2025. We may change or update this policy at any time, and the same will be updated here. If you are a Keploy user or customer, we shall notify the changes or updates either by sending an email or a notification on the Keploy App (as defined below). Please ensure to read such notices carefully. We sincerely believe that you should always know what data we collect from you, the purposes for which such data is used, and that you should have the ability to make informed decisions about what you want to share with us. Therefore, we want to be transparent about: (i) how and why we collect, store and use your personal data in the various capacities in which you interact with us; and (ii) the rights that you have to determine the contours of this interaction. While we would strongly advise you to read the Policy in full, the following summary will give you a snapshot of the salient points covered herein:

Your personal data relationship with Keploy varies based on the capacity in which you interact with us/avail of our products and solutions (“Services”). You could be: (i) a visitor to https://www.keploy.io/ (“Website”) or any pages thereof (“Visitor”); (ii) a person/entity availing of one of our Services (“Customer”); or (iii) an employee/agent/representative/appointee of a customer who uses the said Service (“User”);
Based on whether you are a Visitor, Customer or User, the type of data we collect and the purpose for which we use it will differ and this Policy details such variations;
This Policy will clarify the rights available to you vis-à-vis the personal data you share with us.

If you have any queries or concerns with this Policy, please contact our Grievance Officer (refer Section 12). If you do not agree with the Policy, we would advise you to not visit/use the Website or the Keploy application(s)/platform(s) (collectively “App”).

INFORMATION WE COLLECT AND HOW WE USE IT

TYPE OF USER	VISITOR	CUSTOMER	USER
WHAT DATA WE MAY COLLECT	How you behave on the Website, (what pages you land on, how much time you spend, etc.); What device you use to access the Website and its details (model, operating system, etc.); Name; and e-mail.	The name and e-mail of your representative who signs up for a Service on your behalf; and	Your name, e-mail; How you behave in the relevant product environment and use the features; What device you use to access the Website/App and its details (model, operating system, etc.); Cookies and Web Beacon data;
HOW AND WHY, WE USE IT	We use this information to analyse and identify your behaviour and enhance the interactions you have with the Website. If you submit your details and give us your consent, we may send you newsletters and e-mails to market other products and services we may provid	We collect this data in order to help you register for and facilitate provision of our Services. If you give us your consent, we may send you newsletters and e-mails to market other products and services we may provide.	We collect this data in order to facilitate provision of our Services. We will occasionally send you e-mails regarding changes or updates to the Service that you are using. In the event you report an issue with a Service, we may also screen/video record your device only when you use the App for a limited time period to help us better understand how to address the issue. If you give us your consent, we may send you newsletters and e-mails to market other products and services we may provide.

Information transferred via the Google API: Keploy’s use and transfer of information received from Google API’s to any other app will adhere to Google API Services User Data Policy, including Limited Use requirements.

FOR THE AVOIDANCE OF ANY DOUBT, WE SHOULD CLARIFY THAT IN THE EVENT WE ANONYMIZE AND AGGREGATE INFORMATION COLLECTED FROM YOU, WE WILL BE ENTITLED TO USE SUCH ANONYMIZED DATA FREELY, WITHOUT ANY RESTRICTIONS OTHER THAN THOSE SET OUT UNDER APPLICABLE LAW.

Where such data is not being used by us to render Services to you, we shall explicitly seek your consent for using the same. You can choose to withdraw this consent at any time, here.

Keploy uses artificial intelligence (AI) to enhance the services we provide, ensuring that customer data is processed accurately, efficiently, and securely. All AI-driven data processing is performed with a strong commitment to safeguarding customer privacy. We implement strict access controls, encryption, and regular audits to prevent unauthorized access to, or misuse of, your information. Our AI models are trained only on data necessary to deliver our services, and we adhere to industry best practices to anonymize and aggregate data wherever possible to protect customer identities.

We do not use customer data to train external models or for any purpose beyond the agreed-upon scope of our services. Any personal data processed by our AI systems is handled in compliance with applicable data protection laws, including GDPR and CCPA where relevant.

YOUR RIGHTS & PREFERENCES AS A DATA SUBJECT

Subject to the GDPR and applicable law’s limitations, the rights afforded to you as a data subject are:

RIGHT TO BE INFORMED : You have a right to be informed about the manner in which any of your personal data is collected or used which we have endeavored to do by way of this Policy.
RIGHT OF ACCESS : You have a right to access the personal data you have provided by requesting us to provide you with the same.
RIGHT TO RECTIFICATION : You have a right to request us to amend or update your personal data if it is inaccurate or incomplete.
RIGHT TO ERASURE : You have a right to request us to delete your personal data.
RIGHT TO RESTRICT : You have a right to request us to temporarily or permanently stop processing all or some of your personal data.
RIGHT TO OBJECT : You have a right, at any time, to object to our processing of your personal data under certain circumstances. You have an absolute right to object to us processing your personal data for the purposes of direct marketing.
RIGHT TO DATA PORTABILITY : You have a right to request us to provide you with a copy of your personal data in electronic format and you can transmit that personal data for using another third-party’s product/service.
RIGHT NOT TO BE SUBJECT TO AUTOMATED DECISION-MAKING : You have a right to not be subject to a decision based solely on automated decision making, including profiling.

In case you want to exercise the rights set out above you can contact our Grievance Officer whose details are set out in Section 12 below.

The data provided by you as a Visitor, or when you sign up as a Customer / User or register for our Services will be processed by us for the purpose of rendering Services to you or in order to take steps prior to rendering such Services, at your request. Where such data is not being used by us to render Services to you, we shall explicitly seek your consent for using the same.

Additionally, we may process your data to serve legitimate interests. Accordingly, the grounds on which we can engage in processing are as follows:

NATURE OF DATA	GROUNDS
Visitor Data	Consent; Performance of a Contract; and Legitimate Interest
Account Registration Data	Compliance with applicable laws; Legitimate Interest
Service Usage Data	Performance of a Contract; and Legitimate Interest
Data for Marketing our Services	Consent; and Legitimate Interest

If you believe we have used your personal data in violation of the rights above or have not responded to your objections, you may lodge a complaint with your local supervisory authority.

Additionally, please note:

If you are a Customer/User using one of our Services to collect data about an EU data subject from third parties, it shall be your sole obligation to inform such data subject about the source of such data; and
We do not collect any Special Categories of Personal Data. Further, if you are a Customer/User, you hereby agree and acknowledge that you shall not, under any circumstances, whether directly or indirectly, use our Services to collect or process Special Categories of Personal Data or transfer to us any such data.
The term “Special Categories of Personal Data” shall have the meaning ascribed to it under the GDPR and shall include, without limitation, data pertaining to a data subject’s race, ethnic origin, genetics, political affiliations, biometrics, health or sexual orientation.

Keploy does not sell any data of any of its users/customers/leads. Keploy assures no discrimination against consumers exercising their right of privacy under CCPA

YOUR RIGHTS UNDER INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES, 2011

RETENTION OF PERSONAL INFORMATION

We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes – these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.

We may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.

If you are a customer, please be advised that: (i) you will need to inform your Leads about how you store and deal with any data you collect from them using one of our Services, in compliance with applicable laws including the GDPR; and (ii) after you terminate your usage of a Service, we may, unless legally prohibited, delete all data provided or collected by you from our servers.