LegalData Protection

Privacy Policy

How we collect, use, and protect your personal data

Effective: February 2025Updated: February 2025

This privacy ("Policy") applies to Keploy Inc along with its affiliates, herein called as Keploy.

We may update this Policy from time to time. If we make material changes, we will provide notice (e.g., by email or in-product notice) before the changes take effect, and we will update the “Last Updated” date. If you are a Keploy user or customer, we shall notify the changes or updates either by sending an email or a notification on the Keploy App.

§Our Commitment to Transparency

We sincerely believe that you should always know what data we collect from you, the purposes for which such data is used, and that you should have the ability to make informed decisions about what you want to share with us.

Therefore, we want to be transparent about:

How and why we collect, store and use your personal data in the various capacities in which you interact with us
The rights that you have to determine the contours of this interaction

Policy Summary

Quick Overview

While we would strongly advise you to read the Policy in full, the following summary will give you a snapshot of the salient points covered herein.

1Your Relationship with Keploy

Your personal data relationship with Keploy varies based on the capacity in which you interact with us. You could be:

Visitor: A visitor to our website or any pages thereof
Customer: A person/entity availing of one of our Services
User: An employee/agent/representative/appointee of a customer who uses the Service

2Data Collection Varies by Role

Based on whether you are a Visitor, Customer or User, the type of data we collect and the purpose for which we use it will differ. This Policy details such variations.

3Your Rights

This Policy will clarify the rights available to you vis-à-vis the personal data you share with us.

Shubham Jain

Data Protection Officer (DPO) / Grievance Officer

support@keploy.io

Information We Collect and How We Use It

Category	Visitor	Customer	User
What Data We May Collect	Website behavior (pages, time spent) Device details (model, OS) Name and email	Name and email of representative who signs up for a Service	Name and email Product usage behavior Device details Cookies and Web Beacon data
How and Why We Use It	To analyze behavior and enhance your interactions with the Website. We may send newsletters and marketing communications subject to your preferences and applicable law (including opt-out requirements).	To help you register for and facilitate provision of our Services. With consent, we may send marketing communications.	To facilitate provision of our Services and send service updates. With consent, we may send marketing communications.

Google API

Information transferred via the Google API: Keploy’s access to and use of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements, and will be limited to providing or improving user-facing features of the Services as permitted under that policy.

FOR THE AVOIDANCE OF ANY DOUBT, WE SHOULD CLARIFY THAT IN THE EVENT WE ANONYMIZE AND AGGREGATE INFORMATION COLLECTED FROM YOU, WE WILL BE ENTITLED TO USE SUCH ANONYMIZED DATA FREELY, WITHOUT ANY RESTRICTIONS OTHER THAN THOSE SET OUT UNDER APPLICABLE LAW.

§AI Data Processing

How We Use AI

Keploy uses artificial intelligence (AI) to enhance the services we provide, ensuring that customer data is processed accurately, efficiently, and securely.

All AI-driven data processing is performed with a strong commitment to safeguarding customer privacy. We implement:

Strict access controls
Encryption
Regular audits to prevent unauthorized access

Data Protection

We do not use customer data to train external models or for any purpose beyond the agreed-upon scope of our services. Any personal data processed by our AI systems is handled in compliance with applicable data protection laws, including GDPR and CCPA.

Your Rights & Preferences as a Data Subject

Subject to the GDPR and applicable law's limitations, the rights afforded to you as a data subject are:

Right to Be Informed

You have a right to be informed about the manner in which any of your personal data is collected or used.

Right of Access

You have a right to access the personal data you have provided by requesting us to provide you with the same.

Right to Rectification

You have a right to request us to amend or update your personal data if it is inaccurate or incomplete.

Right to Erasure

You have a right to request us to delete your personal data.

Right to Restrict

You have a right to request us to temporarily or permanently stop processing all or some of your personal data.

Right to Object

You have a right to object to our processing of your personal data, especially for direct marketing purposes.

Right to Data Portability

You have a right to request a copy of your personal data in electronic format.

Right to Avoid Automated Decisions

You have a right to not be subject to decisions based solely on automated decision making.

§Grounds for Processing

Nature of Data	Grounds
Visitor Data	Consent, Performance of Contract, Legitimate Interest
Account Registration Data	Compliance with applicable laws, Legitimate Interest
Service Usage Data	Performance of Contract, Legitimate Interest
Data for Marketing	Consent, Legitimate Interest

§Additional Information

For EU Data Subjects: If you are a Customer/User using our Services to collect data about an EU data subject, it is your sole obligation to inform such data subject about the source of such data.
Special Categories: We do not collect any Special Categories of Personal Data. You agree not to use our Services to collect or process such data.

No Data Sales

Keploy does not sell any data of any of its users/customers/leads. Keploy assures no discrimination against consumers exercising their right of privacy under CCPA.

Grievance Officer / Data Protection Officer

For any queries, concerns, or to exercise your data protection rights as outlined in this Policy, please contact our Data Protection Officer:

Shubham Jain

Data Protection Officer

support@keploy.io

Retention of Personal Information

We will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes:

Improving our Services
Attending to technical issues
Dealing with disputes

Data Retention After Deletion Request

We may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.

§For Customers

You will need to inform your Leads about how you store and deal with any data you collect from them using our Services, in compliance with applicable laws including the GDPR.
After you terminate your usage of a Service, we may, unless legally prohibited, delete all data provided or collected by you from our servers.